Proactive Customer Service
Most issues that jeopardize customer satisfaction are highly predictable. By analyzing historical and real-time data, your business can identify the causal patterns and track for their future occurrences. When they begin to take shape, event-driven processes can gather data – context in hand – and deliver the right information to the right person (or system) in time to take proactive action before the customer is affected.
This is how a major airline is using TIBCO to monitor flight schedules for delays and automatically rebook affected passengers before they have to do it themselves. And how a mobile carrier is able to detect a pattern of dropped calls and award account credits before the customer churns.
With TIBCO's event-driven, in-memory software, your business can deliver proactive customer service and keep customers satisfied when issues arise, as well as:
Increase Customer Satisfaction
Deliver personalized services that exceed customer expectations before, during, and after every interaction – increasing customer spend, cultivating loyalty, and accelerating advocacy.Enhance Efficiency & Reduce Costs
By automating key customer service processes and workflows, reduce inbound query traffic, reduce call center wait times, and improve service level agreements.Achieve Competitive Advantage
Moving quickly to address customer issues is a powerful differentiator – and a positive experience your customers will proactively share with others.
Around the world, TIBCO helps companies achieve proactive customer service by constructing a scalable, event-driven infrastructure that is capable of capturing and processing events in real-time. By connecting systems, automating workflows, and constructing a unified, real-time view of master customer data, your business will be able to leverage the power of complex event processing and take advantage of real-time, proactive action.
